Nuvita LLC (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy describes how we collect, use, share, and protect your personal and health information when you use our services, website, or communicate with us.

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1. Information We Collect

A. Personal Information

We collect information you provide directly, including:
• Name, email address, phone number
• Date of birth
• Mailing address
• Insurance information
• Payment information
• Profile and account credentials
• Communication preferences

B. Health & Clinical Information

To provide nutrition and telehealth services, we collect:
• Medical history and current health conditions
• Medications and supplements
• Lab results and clinical data
• Symptom descriptions and food habits
• Nutrition assessment notes

C. Automated Data

When you use our services, we may collect technical information such as:
• IP address
• Browser type and settings
• Device identifiers
• Usage analytics

This data may be collected through cookies, web beacons, and similar technologies.

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2. How We Use Your Information

We use your information to:
• Provide and improve our Services
• Schedule and conduct appointments
• Communicate with you and respond to inquiries
• Process payments and insurance verification
• Personalize your care experience
• Maintain medical records in compliance with HIPAA
• Send administrative notices and service updates
• Conduct research and analytics (in de‑identified form)

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3. How We Share Information

We do not sell your personal or health information.

We may share information:
• With your consent
• With healthcare providers involved in your care
• With business partners who support our Services
• When required by law (e.g., court order, public health reporting)
• To protect against fraud or illegal activity

All partners are required to maintain confidentiality and security.

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4. Your Choices

A. Access & Updates

You may review and update your personal information by contacting us or accessing your account settings.

B. Communications

You may opt out of marketing communications, but essential service notifications (e.g., appointment reminders) cannot be opted out.

C. Cookie Preferences

Most browsers allow you to block or delete cookies. Note that disabling cookies may affect site functionality.

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5. Security

We implement technical and administrative safeguards to protect personal and health information, including:
• Encryption of data in transit
• Secure servers and access controls
• Role‑based access to PHI
• Regular risk assessments

While we take reasonable steps to protect your information, no system can guarantee 100% security.

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6. HIPAA Compliance Overview

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy laws to ensure your protected health information (PHI) is secure and confidential.

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7. Notice of Privacy Practices

You have the right to receive a copy of our full Notice of Privacy Practices, which outlines:
• How we use and disclose PHI
• Your individual rights
• Our legal duties

Request a printed copy by contacting us at support@mynuvitahealth.com.

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8. Patient Rights & PHI Access Procedures

As a patient, you have the right to:
• Access and receive copies of your health records
• Request corrections or amendments
• Receive an accounting of disclosures
• Request confidential communications
• Restrict certain uses or disclosures
• File a complaint if you believe your privacy rights have been violated

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9. How to Request or Correct Records

To request access to your records or correct information:
• Submit a written request to support@mynuvitahealth.com
• Include your full name, date of birth, and the specific request
• For corrections, provide a clear description and any supporting documentation

We will respond within the timeframe required by law and may ask for identity verification.

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10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years old. If you believe we have collected data from a child under 13, please contact us so we can remove it.

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11. Third‑Party Services

Our Services may include links or integrations with third‑party websites and services (e.g., scheduling platforms, analytics tools, payment processors). These third parties have their own privacy practices, and we are not responsible for their activities. We encourage you to review their policies before use.

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12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted here with a revised Effective Date. Your continued use of the Services signifies acceptance of the updated policy.

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13. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact:

Email: support@mynuvitahealth.com
Mailing Address: 3505 Santa Sofia St, Mission, TX 78572