Welcome to My Nuvita Health (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and telehealth platform (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

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1. Acceptance of Terms

By using our website, platform, mobile applications, or Services, you agree to these Terms and our [Privacy Policy], which is incorporated by reference. If you do not agree, please do not use our Services.

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2. Eligibility

You must be at least 18 years old or accessing the Services under the supervision of a parent or legal guardian. Certain Services may require age verification or consent forms before participation.

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3. Services

My Nuvita Health provides nutrition care through virtual and telehealth services, including but not limited to:
   •    Registered Dietitian consultations
   •    Personalized nutrition counseling
   •    Meal planning support
   •    Educational content and wellness tools
   •    Ongoing care coordination

All Services are dependent on provider availability, insurance coverage, and state licensure regulations.

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4. User Accounts

To use certain Services, you may be required to create a personal account. You agree to:
   •    Provide accurate and updated information
   •    Keep login credentials confidential
   •    Accept responsibility for all activity under your account
   •    Notify us of any unauthorized access immediately

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5. Medical Disclaimer

My Nuvita Health provides services from licensed Registered Dietitians. However, we do not offer emergency care or replace your physician, therapist, or mental health provider. Always consult your medical team before making major dietary or health decisions.

If you are experiencing a medical emergency, please call 911 or seek emergency medical assistance immediately.

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6. Insurance & Payments

We accept many insurance plans, but coverage is not guaranteed. It is the responsibility of the patient to:
   •    Confirm eligibility and benefits
   •    Understand whether a referral is required
   •    Pay for any portion not covered by insurance (including deductibles, co-pays, or denied claims)
   •    Pay for all out-of-pocket services in full before or at the time of service

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7. Refund Policy

Refunds are not issued for services that have already been completed. For prepaid packages or single appointments:
   •    You may request a refund if you cancel within 48 hours of booking and at least 48 hours before your appointment time
   •    Refunds are not guaranteed and are evaluated on a case-by-case basis

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8. Cancellation & No-Show Fees

To respect the time of our providers and ensure availability for other patients:
   •    Cancellations must be made at least 24 hours in advance
   •    No-Shows or Late Cancellations will be charged:
   •    $50 for Initial Visits
   •    $25 for Follow-Up Visits
   •    Multiple no-shows or late cancellations may result in the suspension of your account or require pre-payment for future visits

These fees are not covered by insurance.

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9. Superbill & Reimbursements

If you are paying privately, we can provide a Superbill upon request. This document can be submitted to your insurance for potential out-of-network reimbursement. Note: Reimbursement is not guaranteed and is at the sole discretion of your insurance provider.

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10. Technology & Telehealth

Services may be delivered via secure telehealth platforms compliant with HIPAA. You are responsible for:
   •    Ensuring a reliable internet connection
   •    Accessing care in a private, confidential setting
   •    Downloading or accessing any required technology platforms in advance

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11. Third-Party Links and Services

Our website may include links to third-party apps, platforms, tools, or services. We do not endorse or control these external resources and are not responsible for their content, functionality, or data practices. Your use of third-party services is subject to their respective terms and privacy policies.

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12. Content & Use

You agree not to:
   •    Use our platform for illegal or unauthorized purposes
   •    Distribute false, defamatory, or offensive content
   •    Violate intellectual property laws
   •    Attempt to reverse engineer or disrupt service functionality

We reserve the right to remove any user content or suspend accounts violating these policies.

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13. Intellectual Property

All content on the website, including logos, text, software, graphics, and design elements, is the exclusive property of My Nuvita Health or its licensors. Unauthorized use, reproduction, or distribution of our content is prohibited.

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14. Privacy & Security

Your privacy is important to us. By using our Services, you consent to our [Privacy Policy], which outlines how we collect, store, and protect your personal and health information.

We are committed to HIPAA-compliant practices and maintaining the confidentiality of your protected health information (PHI).

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15. Disclaimers

The Services are provided “as is” without any warranties of any kind, either expressed or implied.
We do not guarantee that:
   •    The platform will be free of interruptions or errors
   •    Insurance coverage will be approved
   •    Services will meet your expectations or achieve specific health outcomes

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16. Limitation of Liability

To the maximum extent allowed by law, My Nuvita Health is not liable for:
   •    Indirect or consequential damages
   •    Loss of profits or data
   •    Third-party services or acts
   •    Delays or failures beyond our reasonable control

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17. Indemnification

You agree to indemnify, defend, and hold harmless My Nuvita Health, its staff, contractors, and affiliates from any claims, losses, or damages arising from:
   •    Your use of the Services
   •    Your violation of these Terms
   •    Your violation of any law or third-party rights

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18. Governing Law

These Terms are governed by and interpreted under the laws of the state in which My Nuvita Health is headquartered, without regard to conflict of law principles.

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19. Modifications to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with the new effective date. Continued use of our Services implies your acceptance of these updates.

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20. Contact Information

If you have any questions about these Terms, billing, policies, or your account, you can contact us at:
support@mynuvitahealth.com